Privacy

Freyr Living Limited (“Freyr Living”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and share your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Freyr Living Limited is the data controller responsible for your personal data.

Registered address: Stone Walls, Long Compton, Warwickshire, CV36 5JJ
Company number: 16932671
Email: samantha@freyrliving.com

2. What Is Personal Data?

Personal data means any information that identifies or could identify an individual, such as name, contact details, identification documents, or financial information.

Special category data includes information such as health data or information about racial or ethnic origin and is subject to additional protections.

3. What Data We Collect

We may collect and process the following categories of personal data:

a) Identity and Contact Data

  • Name

  • Address

  • Email address

  • Telephone number

b) Identity Verification Data

  • Passport or driving licence

  • Proof of address

c) Transaction and Property Data

  • Details of properties bought, sold, or rented

  • Financial and transactional information

d) Compliance Data

  • Information required for anti-money laundering (AML) checks

  • Information about beneficial owners or connected parties

e) Marketing Preferences

  • Preferences regarding receiving communications from us

4. How We Collect Your Data

We collect data: - Directly from you (e.g. enquiries, contracts) - From third parties such as solicitors, agents, developers, or referencing agencies - From publicly available sources where necessary

5. How We Use Your Data

We use your personal data for the following purposes:

  • To provide estate agency and property-related services

  • To manage transactions (buying, selling, renting)

  • To arrange viewings and communicate with you

  • To comply with legal and regulatory obligations (including AML)

  • To improve our services and business operations

  • To send marketing communications (where permitted)

6. Lawful Bases for Processing

We rely on the following lawful bases:

  • Contract: to perform our agreement with you

  • Legal obligation: to comply with laws (e.g. AML regulations)

  • Legitimate interests: to operate and improve our business, provided your rights do not override these interests

  • Consent: for certain marketing communications or special category data

7. Sharing Your Data

We may share your personal data with:

  • Solicitors, agents, and developers involved in transactions

  • Referencing and identity verification agencies

  • IT and system providers

  • Regulators, courts, or law enforcement where required

  • Professional advisers and potential business partners (in the event of a sale or restructure)

All third parties are required to respect the security of your personal data.

8. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

  • Transfers to countries with UK adequacy regulations

  • Use of the UK International Data Transfer Agreement (IDTA) or the UK Addendum to Standard Contractual Clauses

9. Data Retention

We retain personal data only for as long as necessary, including:

  • For the duration of our relationship with you

  • For 6 years after the end of a transaction or business relationship, to comply with legal and regulatory obligations

  • Longer where required for legal claims or regulatory purposes

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure systems and restricted access

  • Staff training

  • Physical security measures for documents

11. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Data portability (where applicable)

  • Withdraw consent at any time

To exercise your rights, contact: samantha@freyrliving.com

12. Complaints

If you are unhappy with how we handle your personal data, please contact us first at samantha@freyrliving.com and we will seek to resolve your complaint.

If your complaint relates to our data protection practices and we are unable to resolve it, you have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk

Property Services Complaints & Redress Scheme

If your complaint relates to our property services, we operate an internal complaints procedure. Please contact us in writing at the address or email above.

If we are unable to resolve your complaint, you may be able to refer the matter to an approved redress scheme, such as The Property Ombudsman (TPO), provided you are eligible and have exhausted our internal complaints process.

Further information can be found at: https://www.tpos.co.uk

13. Cookies

We use cookies to ensure our website functions properly and to improve user experience.

  • Essential cookies are required for the website to operate

  • Non-essential cookies are only used with your consent

You can manage cookies through your browser settings.

14. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.

Last updated: April 2026